Privacy Policy

County Pest Control
Website: https://countypestcontrol.uk
Last Updated: 25th June 2025

1. Introduction

County Pest Control (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

We may collect the following personal information:

Name and contact details (phone number, email address, postal address)
Property details and location for service provision
Service history and treatment records
Payment information (processed securely through third-party payment processors)
Communication records (emails, phone calls, messages)

Technical Information

When you visit our website, we may automatically collect:

IP address and browser information
Pages visited and time spent on our site
Device information and operating system
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for:

Service Delivery: Providing pest control services and scheduling appointments
Communication: Responding to inquiries and providing customer support
Legal Compliance: Meeting regulatory requirements for pest control services
Business Operations: Managing accounts, processing payments, and maintaining records
Marketing: Sending relevant service updates and promotional materials (with your consent)
Website Improvement: Analyzing website usage to enhance user experience

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: To fulfill our pest control service agreements
Legitimate Interests: For business operations, fraud prevention, and service improvement
Legal Obligation: To comply with health and safety regulations and record-keeping requirements
Consent: For marketing communications and non-essential cookies

5. Information Sharing

We may share your information with:

Service Partners: Trusted contractors or specialists assisting with treatments
Payment Processors: Secure third-party payment systems
Legal Authorities: When required by law or to protect our legal rights
Regulatory Bodies: For compliance with pest control industry regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Secure data transmission and storage
Access controls and staff training
Regular security assessments
Encrypted payment processing

7. Data Retention

We retain your personal information for:

Service Records: Up to 7 years for treatment history and compliance purposes
Financial Records: As required by accounting and tax regulations
Marketing Data: Until you withdraw consent or we determine it’s no longer needed
Website Data: According to our cookie policy

8. Your Rights

Under UK GDPR, you have the right to:

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your personal data in certain circumstances
Restriction: Limit how we process your data
Portability: Receive your data in a portable format
Object: Opt out of certain types of processing
Withdraw Consent: For consent-based processing

To exercise these rights, contact us using the details below.

9. Cookies

Our website uses cookies to:

Ensure proper website functionality
Analyze website traffic and user behavior
Remember your preferences
Provide relevant content

You can control cookies through your browser settings. For detailed information, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. Please review their privacy policies before providing any personal information.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification.

12. Contact Information

For privacy-related questions, concerns, or to exercise your rights, contact us:

County Pest Control
Email: Contact Us
Phone: 0800 2343511

13. Complaints

If you’re not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Website: https://ico.org.uk
ICO Helpline: 0303 123 1113

This privacy policy was last updated on [Date]. We recommend reviewing this policy periodically for any changes.